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Privacy Policy
This page describes how Zoraen handles information across the website, Product Marketplace, software consulting, automation work, custom software delivery, IT support, and client communications.
Last updated: May 13, 2026
To respond to requests, prepare proposals, deliver software and IT services, operate products, improve security, and support clients.
Zoraen does not sell personal data and only shares information with providers needed to operate and deliver services.
1. Overview
This Privacy Policy explains how Zoraen collects, uses, stores, and protects information when you visit our website, contact our team, explore the Product Marketplace, request Software Consulting, evaluate Zoraen products, or work with us on automation, software, infrastructure, or IT support initiatives.
2. Information We Collect
We may collect identification and contact details such as name, email address, phone number, company name, role, country, project context, business requirements, communication history, and files or documentation you voluntarily share with us. We may also collect technical data such as browser type, device information, pages visited, referral sources, approximate location, and interaction data.
3. Marketplace, Products, and Consulting Requests
When you request information about a product, demo, implementation, custom software project, automation roadmap, IT assessment, outsourcing support, or digital transformation service, we use the information provided to understand your needs, recommend a suitable path, prepare proposals, coordinate delivery, and maintain business records.
4. How We Use Information
We use collected information to respond to inquiries, qualify service requests, prepare quotes, deliver consulting and implementation work, develop or support software systems, improve website and product experiences, operate security controls, troubleshoot issues, and comply with contractual or legal obligations.
5. Legal Basis
Depending on the interaction and applicable law, we process personal data based on consent, legitimate business interest, contractual necessity, legal compliance, or steps required before entering into a commercial agreement.
6. Cookies and Analytics
We may use cookies or similar technologies for website functionality, analytics, performance measurement, security, and experience improvement. You can control cookie behavior through your browser settings.
7. Data Sharing
Zoraen does not sell personal data. We may share information with trusted providers that support hosting, email, analytics, infrastructure, security, customer communication, payment processing, project delivery, or product operations, only to the extent needed for the relevant purpose.
8. Third-Party Services and Integrations
Some Zoraen products or consulting projects may integrate with third-party platforms such as cloud providers, ERPs, CRMs, payment gateways, messaging tools, analytics services, AI providers, authentication tools, and business APIs. Data handled by those providers is subject to their own policies and contractual terms.
9. Client Systems and Project Data
During consulting, automation, software development, audits, integrations, infrastructure support, or outsourcing engagements, clients may provide access to systems, credentials, datasets, logs, documents, or process information. We handle that information for project execution and restrict access to authorized personnel or providers needed for delivery.
10. Data Retention
We retain personal data only for as long as necessary for business operations, service delivery, support, security, legal compliance, accounting, dispute resolution, and contractual obligations. Retention periods may vary depending on the type of data and relationship.
11. Security
We apply commercially reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No system can be guaranteed completely secure, but we work to reduce risk through practical controls.
12. International Data Transfers
Zoraen may use service providers or infrastructure across different jurisdictions. When information is processed internationally, we take commercially reasonable steps to protect it in accordance with applicable requirements.
13. Your Rights
Subject to applicable law, you may request access, correction, deletion, restriction, portability, or objection to certain processing activities. We may need to verify your identity before responding to a request.
14. Policy Updates
We may update this Privacy Policy as Zoraen products, consulting services, marketplace offerings, technology providers, or legal requirements evolve. The latest version is published on this page.